SECTION 3
1. MAKING A BOOKING AND PAYMENT
a) As competitive apartment prices have been negotiated,  1 night deposit for daily rated apartments (outside 42 days) and full payment (within 42 days prior to arrival) is required at the time of booking. For weekly rented apartments, full payment for 1 week is due at the time of booking (if the booking is made outside 42 days) and full payment or balance is payable within 42 days of arrival.
b) Once we have received your instructions and payment in full we will send you a confirmation of your booking by fax  or by E-mail or mail depending how your booking is processed. The confirmation is our acceptance of your booking and a legally binding contract will then exist between us. We cannot guarantee that we will be able to cater for any requests.
2. OUR PRICE GUARANTEE
A full price will be given before you confirm your booking which you may accept or not. We guarantee that we will not change the price of your holiday once we have accepted your booking. It may be necessary to charge you Value Added Tax (VAT) where there is a change in the applicability or the rate, over which we have no control. 
3. IF YOU CHANGE OR CANCEL YOUR HOLIDAY
If you want to change or cancel your holiday, you must do so in writing by fax. Cancellations made directly with apartments will not be effective.
We cannot guarantee that any requests for amendments will be satisfied. However, if you wish to make any alteration to your booking (including a transfer of your booking to another person) after it has been accepted by us, we will try to accommodate your requirements, subject to availability and payment by you of an alteration fee.
The alteration fee is £15 per booking, each time a booking is changed, subject to availability. If the requested amendment isn't possible, any cancellation(s) requests will be denied and will remain as a booked status. A cancellation charge will apply if you wish to exercise a cancellation for a reservation.

 Any alteration made within 28 days of arrival will be treated as a cancellation and you will have to pay the charges set out in paragraph below.

CANCELLATION CHARGES:If you cancel your holiday at any time after your booking has been accepted by us, then we impose the following administration charges:

FOR APARTMENT BOOKINGS: 
 1- WEEKLY RENTED APARTMENTS: If the cancellation received from the client
Outside  42 days prior to arrival (Outside 6 weeks before arrival): 1 weeks equivalent rental will be forfeited.
Within 42 days to the date of arrival (Within 6 weeks before arrival): No refund will be made regardless the length of stay
Also,
No refund will  be made for the unused portion of the  stay or for non-arrival which is classified as NO SHOW.

DAILY RENTED APARTMENTS:
If  the cancellation is received outside  42 days ( 6 weeks) prior to arrival: 1 NIGHTS equivalent rental will be forfeited.
If, however, the cancellation is received by us within 42 days to the date of arrival, no refund will be made.
No refund will  be made for the unused portion of the  stay or for non-arrival which is classified as NO SHOW.

In the very unlikely event that the apartment owner cannot provide the booked accommodation, the client understands that the apartment owner's responsibility is to find an alternative of at least a similar standard, and provide transportation as appropriate to this alternative apartment. Turquoise Travel takes every precaution to ensure apartments are professionally managed so that any such occurrence is extremely rare. Turquoise Travel shall have no liability in respect of any other costs, losses or damages existing out of or in connection with relocation of accommodation since such relocation is outside Turquoise Travel's control.
If a customer is dissatisfied with any aspect of his apartment, this MUST be brought to the attention of the apartment management immediately and the apartment management must be given adequate opportunity to rectify the situation from the outset.(a telephone number is provided on your voucher) If the apartment owner cannot resolve matters to the client's satisfaction, Turquoise Travel must also be contacted at the earliest opportunity. If having taken the above action the client is still dissatisfied, complaints should be received in writing within fourteen days of the clients' return (or for agents, within fourteen days of the agent being notified).
Every care is taken to ensure that apartment descriptions are accurate. Descriptive material on apartment and services is drawn from information provided by the apartment owners. As an accommodation booking agency (as opposed to a tour operator), Turquoise Travel cannot be held responsible for any inaccuracies in such information, nor can liability be accepted for changes to facilities which are not communicated to us by the apartment ownerl. Particular features or facilities in apartment descriptions form part of the apartment's standard offering and their availability cannot be guaranteed unless specifically requested by the client and confirmed by Turquoise Travel in writing.

If you have taken out the recommended insurance you may be able to make a claim under the cancellation section of your policy, subject of course, to the terms of the policy.

Apartment Ratings
THESE RATINGS ARE FOR INFORMATIONAL PURPOSES ONLY AND ARE NOT A GUARANTEE OR WARRANTY OF ANY KIND BY HOLIDAYBOUND T/A HOTEL-NET

Customer Misbehaviour
If you behave inappropriately and cause offence, danger or damage or risk of danger or damage to any person or property, we, or our suppliers may cancel your hotel. In this event, our and our suppliers' responsibility will cease immediately and you will not be entitled to any refund, reimbursement or compensation. Furthermore, you will be liable to reimburse us for any expenses we incur as a result of such termination.
Special requests
We will always, where possible, pass on any requests to a hotel but give no guarantee that such requests will be honoured, and even where a supplier advises that a request is accepted we cannot be held liable for any failure to comply with such requests. Therefore any reservation made, will not be conditional upon the delivery nor non- delivery of a special request and in no circumstances will any such request be accepted by us so as to form part of our contractual obligations.
Amend Terms and Conditions
HOLIDAYBOUND T/A HOTEL-NET  reserves the right to change or update these terms and conditions relating to the use of the site without prior notice to you. The latest version will always be available on the site and by using the site, you are accepting the latest version available.

Your booking is governed by English law and is subject to the exclusive jurisdiction of the English courts. The booking confirmation and these terms represent the entire agreement between HOLIDAYBOUND T/A HOTEL-NET  and you. All contractual obligations arising out of these terms and conditions shall be deemed to come into existence in England and be subject to English law and the exclusive jurisdiction of the English Courts.